Frequently Asked Questions
Everything you need to know about your Keychron experience.
How long does shipping take for my mechanical keyboard?
Orders are typically processed within 2 business days. Shipping times vary by destination, but most international orders arrive within 7 to 15 business days via DHL or FedEx.
What is your return policy for Keychron products?
We offer a 7-day return policy for items in original, unopened packaging. If the product is defective, please contact our support team within the warranty period for a replacement or repair.
Do your keyboards work with both macOS and Windows?
Yes, all Keychron keyboards are designed with cross-system compatibility. They include dedicated system toggles and come with extra keycaps for both macOS and Windows layouts.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I check the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Does my keyboard come with a warranty?
Yes, Keychron provides a 1-year limited warranty that covers manufacturing defects in materials and workmanship starting from the date of purchase.